Careers

Applications Engineer

This position is responsible for supporting Business development and Sales functions, handling customer service, approving equipment installation, acting as liaison between commercial and technical teams, researching new market opportunities, and other tasks as identified. The job may require occasional travel both domestically and internationally.


Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Develop a sufficient understanding of Sapphire’s technologies and products
  • Evaluate and approve customer installation designs
  • Conduct system level modelling and analyses
  • Create, review and edit product manuals, specification sheets and internal technical procedures
  • Internally communicate product improvement feedback and product market trends
  • Continuously monitor and share information on competitors to ensure Sapphire’s offering maintains its competitive position
  • Provide management team with relevant field data reports
  • Provide technical support to the sales team during customer webinars, conference calls and in-person visits

Competencies:

To perform the job successfully, an individual should demonstrate the following:

Analytical - Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design work flows and procedures.

Business Acumen - A positive attitude and professional image with impeccable business ethics. Driven, passionate, and results oriented.

Problem Solving - Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.

Achievement Focus - High level of drive, energy and initiative, capable of working effectively with minimal guidance. Self-starter, who takes initiative, co-operates with and leverages internal resources. Well organized and capable of establishing and maintaining proper priorities. Focus on results rather than activities.

Communications - Express ideas and thoughts verbally; express ideas and thoughts in written form; exhibit good listening and comprehension; keep others adequately informed; select and use appropriate communication methods.

Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.

Language Ability - Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Mathematical Ability - Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills - Proficiency in the Microsoft Office Suite with an emphasis on Word, Excel, Power Point and Outlook is expected. Excellent communication skills are a necessity.

Desired Skills and Experience:

  • Minimum of five years of application engineering and customer service experience
  • Able to dig deep and ask the right questions to understand and categorize the true needs and wants of customers
  • Capable of conceptualizing and articulating problem statements and solutions internally and externally
  • Able to identify the value of our technology for the customer’s process and equipment
  • Ability to evaluate, prioritize and pursue opportunities
  • Engineering degree – electrical, mechanical, industrial, chemical, etc.,
  • Self-driven and goal-driven
  • Persuasive and persistent
  • Solid communication skills, written and oral
  • Proven track record with cross cultural engagement

Nice to Have

  • Experience with application engineering or customer service in a turbomachinery company
  • Experience with application engineering or customer service in a clean energy company
  • Aptitude to learn technology from an application perspective
  • Experience working in a small to mid-size company, where the efforts of one or two individuals are very impactful, positively or negatively
  • Experience with Solidworks or other mechanical simulation systems

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

To apply, email resume to hr@sapphiretechnologies.com.